![]() I was informed the case would be escalated and a higher level tech would call back with a solution based on the documented case history which I haven't had the opportunity to read, speaking of HAVENT'S I have not received the call back I was promised yesterday for the escalation. I refused, first because the tech wanted to edit the hosts file using the 'Text Edit' app when this should be done using Terminal, second because no quality software should require going to such lengths to be installed. The final straw was when the tech wanted to edit the hosts file of my just out of the box iMac Pro in the hope this might allow Acrobat DC to install. ![]() After running the Adobe CC removal tool the tech guided me through several locations in the Library to delete Adobe items still on my system, even then there were left over Adobe files and folders. I phoned Adobe Support after 90 mins remote support session no result! In fact, I probably have problems I don't know about yet.Īfter the support tech uninstalled all CC apps I reminded him of my starting goal i.e., that I wanted to completely clean install without any App leftovers. here I am looking a new iMac Pro in the eye, yet I have to turn to the right to use my soon to be decommissioned 2009 iMac for anything Adobe. ![]() Problem is I can't activate on the new system because I need to use Acrobat several times on a daily basis. Installed all other required CC Apps e.g., Photoshop, Illustrator, InDesign, Dreamweaver, Premiere Pro etc. Payload: Adobe Acrobat DC 5.0 Acrobat DC/Acrobat DC Installer.pkg_18.011.20055 -ĮRROR: DW003: Third party payload installer /tmp/3E48C9A8-3E64-4B96-BF90-320179237B91/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1 as per the original post ( 6:44 AM) I have the same problem ACROBAT DC will not install: 100% clean install to avoid inevitable left overs if restoring from backup. Just started my iMac Pro with the goal of reinstalling everything from scratch i.e. They're happy to debit my account each month and squeal instantly if my card details they have on file change. Anyone starting to feel just a LITTLE peed off here? Any alternatives to adobe out there? Ps. I found a local telephone number, and lo and behold! it goes to a US call center that was outside business hours!! Local resellers I contacted couldn't give a toss - I was told to cancel with Adobe and re-purchase through them. In the meantime getting emails threatening to close my case if I don't respond within 4 days - like the ball is now somehow now in my court! Have troubleshooted plenty in my 15 years of using Apple and Adobe products, but this is seriously beyond any frustration I have ever experienced. Uploaded an AdobeLogs file, waited days with no response, online support now telling me to wait another 24 hours and wont help anymore. Tried reinstalling adobe acrobat dc from the website download page - not creative cloud - no cigar. Activity monitor tasks closed down, prefs in all libraries deleted, countless machine restarts - that make the support guy disappear, despite saying he wont - start at the beginning again. Host files have been played with, Adobe Cleaner used 3 times, all other apps and creative cloud deleted and reinstalled (despite all of them working ok). Lots of cheery encouragement and "everything will be alright" quips from Team India. Ten online support chats with Adobe Help, 5 takeovers of my screen while they mess around for an hour doing everything the previous guy did. I feel your pain, it's been a week of trying to troubleshoot the installation of adobe acrobat dc - without any luck. Payload: Adobe Acrobat DC 4.0 Acrobat DC/Acrobat DC Installer.pkg_18.009.20044 -ĮRROR: DW006: Apple Package failed to install successfully.ĮRROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1 Please see specific errors below for troubleshooting. I also have a new MacBook Pro purchased in December 2017 and operating High Sierra. I have already being using workarounds avoiding using Acrobat DC-this is ridiculous for paying customers. Adobe, please find a solution to this and fix it. Despite being able to troubleshoot many, many, software installation issues over the years I CANNOT solve this one. I'm a professional graphic designer and teach adobe products at two universities.
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